facilitator acts as a process expert to a group or team. The facilitator helps
the group or team apply specific philosophy, principles, processes, methodology,
tools, and techniques to achieve outcomes. The facilitator ensures the group or
team does the right things right.
on shared vision, mission, objectives, goals
principles, methodology, tools, and techniques
leader and team
when appropriate and necessary
leader lead and team perform
to help team manage conflict
specific processes and skills
the initiative to ensure the team does right things right
Encourage open communication and active listening
facilitator role is to be:
- Provide specific knowledge
- Equip with specific skill
- Give encouragement, support, and recognition
- Develop total capabilities of the team
- Promote a collaborative environment
- Assist in finding win/win outcomes
Advocate - Stimulates open communication
Advertise teams successes
Teller - Communicates team's culture
- Listens to team members
- Provides boost to induce progress
- Assists with obtaining resources
Contribution to the Team
facilitator is an outside resource to the team assisting the team in achieving a
facilitator brings the following contribution to help the team:
of appropriate concepts, philosophy, principles, processes, methodologies, tools
in letting the team perform, especially allowing the leader to lead.
in effective team meetings.
to keep the team focused.
to apply and train the appropriate tools and techniques.
in using right intervention techniques.
to manage conflict.
for communicating, especially active listening.
should have the following qualities:
of the value of people and teams
to demonstrate flexibility, creativity, adaptability, patience, optimism, and
to think systematically and critically
is useful for any situation involving a group of people working together. The
use of a facilitator who is an expert in effective team meetings, team dynamics,
interpersonal relations, improvement processes, tools, and techniques allows the
team to concentrate on using their capabilities to achieve the desired outcomes
without the additional worry of "how to" work as a team. The
facilitator works the process; the team works the content. The facilitator
guides the team through the process as painlessly and quickly as possible.
facilitator process involves the following:
a review of the agenda before the meeting Assess the team leader and team
plan to act
the action considering the focus and relationships
the results of the action
Provide feedback as necessary
meeting with team leader after the meeting
is useful in any situation that calls for a meeting. Some specific examples of
facilitating opportunities are as follows:
an organizational development effort
innovation and creativity
Creating Self-Managed Work Teams
Implementing Total Quality Management