Learn how to apply the most up-to-date Management techniques to any industry and any organization.
This proven management approach for achieving superior customer satisfaction can be implemented easily and inexpensively by small, medium, and large organization at every level. This edition uses a dynamic, proven approach encompassing many improvement processes. TQM Simplified synthesizes many management techniques into one broad-based comprehensive. modern system that any organization can begin using today with a forward impetus for success.
Focusing on practical processes with simple to use tools and techniques, this hands-on manual contains many step-by-step methods for:
Learing the basics of the TQM approach
Dealing with change
Establishing a TQM foundation in your organization
Building the TQM framework necessary for VICTORY
Implementing, reinstalling, or revitalizing TQM tailored to your specific organization
Developing modern leadership capable of taking your organization into the future
Establishing a common focus in the organization
Involving your people in teams for effective decision making
Driving continuous improvements for productivity and quality improvements
Developing empowered people in a learning organization